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We are here to help.

Browse through the most frequently asked questions about TapCard.

 

 

ALL Questions

 

  • How do I block my card?

    Call our 24-hour Support Centre toll-free numbers. Provide the Support Centre attendant with your card number and mobile number to have your card immediately.

  • How do I get a TapCard?

    TapCards are available at Zupco pick-up points, NMB Bank branches, ZimPost offices, OK supermarkets, Total service stations, HIT offices and other TapCard agents around you. All you need to get TapCard is your mobile number and RTGS$6.

  • How are payments made to me settled?

    Upon registration as a merchant, you will be asked to provide a settlement channel. This can be a bank account you hold with any bank or a mobile wallet.

  • What happens when my TapCard POS device is damaged?

    Bring the damaged POS device to NMB Digital Banking branch.

  • Do I have to remember my TapCard number(s)?

    Luckily no. You can give your TapCard a name you can remember. That way you don't have to memorise you the 19-digit number on your TapCard.

  • What happens to the money in my TapCard if I lose it?

    Come to the office and complete a transfer-value form.

  • How do I secure my TapCard?

    Always treat your TapCard like you would your cash. Because TapCard works without a PIN, you must always keep your card safe. In the event that you've lost your TapCard, you can immediately block it using the TapCard mobile app or from the TapCard website or by calling the TapCard Call Centre.

  • Can I unblock my lost TapCard if I find it?

    Unfortunately blocking a TapCard is not reversible. However, your existing balance will be transferred to your new purchased TapCard.

  • If I block my TapCard, do I pay for a replacement card?

    Yes. TapCard replacements have to be paid for. It will cost the same as buying a new TapCard. However, your TapCard balance from your blocked card will be transferred to your new TapCard. You don't lose your money.

  • How much is the commission for selling a TapCard as an agent?

    As a TapCard Agent, you will earn 15% of the card price. This commission will be settled to the agent's at the frequency of their choice.

  • What are the requirements to become a TapCard merchant?

    The requirements differ on the kind of merchant you want to be.

    The requirements for Kombi drivers are as follows:

    1. Route permit
    2. Proof of membership to GHACO

    1. Proof of residence
    2. 2 passport-sized photos
    3. Certified ID
    4. Proof of trading (Business license, supplier receipts, delivery notes, bank statement, etc)

  • What charges should I be aware of as a TapCard merchant?

    The only fees you will be charged are at settlement. All settlements will be charged a flat 1% fee. Additionally, if you do not hold an NMB Bank account as a merchant, you will be charged RTGS$10 for settlement to your respective bank.

  • Do I need to pay a deposit to get a TapCard POS device?

    Yes. If you do not belong to an association that is registered with TapCard you will need to pay an initial deposit of RTGS$50.

  • What if my TapCard POS device breaks down before it uploads my transactions?

    Bring the damaged device to NMB Digital Banking for data recovery.

  • Where can I use my TapCard?

    TapCard is accepted in all Zupco buses, all toll gates, Kombis, Robert Mugabe Airport parking and at over 4,000 merchants around the country. Keep an eye out for the "TapCard Accepted Here" sticker.

  • How do I use my TapCard?

    Verify the amount and just tap. No need for a PIN.

  • What do I do when I lose my TapCard?

    Once you realise that you've lost your TapCard, immediately block it using the TapCard mobile app, or by visiting the TapCard website or by calling the TapCard Call Centre (see contact details below).

    Please note: TapCard blocking is not reversible. You will have to replace your lost TapCard once blocked. Your existing balance will be transferred to your new TapCard.

  • How do I replace a damaged TapCard?

    You can replace your TapCard by purchasing a new one and having your existing balance transferred to your new TapCard.

  • What happens when a TapCard merchant overcharges me?

    A conflict investigation will be carried out. Once the claim is proven the transaction will be reversed.

  • What charges should I be aware of as a TapCard user?

    All TapCard payments are free of charge. However, you will be charged 2% upon top up.

  • What is the minimum transaction amount?

    1 cent is the lowest you can pay.

  • What is the maximum amount I can have in my TapCard?

    The TapCard can hold a maximum of ZWL$100.

  • What is the minimum TapCard top up amount?

    The lowest amount you can top up your TapCard with is ZWL$1.

  • What do I get for selling a TapCard as an agent?

    TapCard agents earn 15% commission of the card price and 0.2% on all top-ups. The commission will be settled to the agent's account at the frequency of their choice.

  • How do I become a TapCard merchant?

    The requirements are as follows:

    Transport merchants:

    1. Proof of membership to GHACO
    2. Proof of residence
    3. 2 Passport-sized photos
    4. Certified copy of ID

    Note: Transport merchants should submit the above documents to GHACO offices.

    Non-transport merchants:

    Proof of trading - Business license/supplier receipts/delivery notes/bank statement, etc.
    Certified copy of National ID
    Proof of residence - Utility bill/bank statement, etc.
    2 passport-sized photos

    Note: Non-transport merchants should submit the above documents to their nearest NMB Bank branch.

    TapCard POS device issuance is instant if a merchant produces all the required documents.

  • How do I top up my TapCard?

    You can top up your TapCard at your nearest NMB branch, ZImPost offices, Total Service stations, OK supermarkets and TapCard agents around you. Please note only swipe is accepted.

 

 

 

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Get in touch.

Contact the TapCard Support Centre for assistance.

 

 


Support Centre
+263 712 616 100
+263 712 616 101
+263 772 244 788

Email
info@tapcard.co.zw
support@tapcard.co.zw
help@tapcard.co.zw

TapCard Offices
3rd Floor Beverly Court
100 Nelson Mandela
Harare, Zimbabwe

 

 
 

 

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