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We are here to help.

Browse through the most frequently asked questions about TapCard.



Merchant Questions


  • How do I become a TapCard merchant?

    The requirements are as follows:

    Transport merchants:

    1. Proof of membership to GHACO
    2. Proof of residence
    3. 2 Passport-sized photos
    4. Certified copy of ID

    Note: Transport merchants should submit the above documents to GHACO offices.

    Non-transport merchants:

    Proof of trading - Business license/supplier receipts/delivery notes/bank statement, etc.
    Certified copy of National ID
    Proof of residence - Utility bill/bank statement, etc.
    2 passport-sized photos

    Note: Non-transport merchants should submit the above documents to their nearest NMB Bank branch.

    TapCard POS device issuance is instant if a merchant produces all the required documents.

  • What happens when a TapCard merchant overcharges me?

    A conflict investigation will be carried out. Once the claim is proven the transaction will be reversed.

  • What if my TapCard POS device breaks down before it uploads my transactions?

    Bring the damaged device to NMB Digital Banking for data recovery.

  • Do I need to pay a deposit to get a TapCard POS device?

    Yes. If you do not belong to an association that is registered with TapCard you will need to pay an initial deposit of RTGS$50.

  • What are the requirements to become a TapCard merchant?

    The requirements differ on the kind of merchant you want to be.

    The requirements for Kombi drivers are as follows:

    1. Route permit
    2. Proof of membership to GHACO

    1. Proof of residence
    2. 2 passport-sized photos
    3. Certified ID
    4. Proof of trading (Business license, supplier receipts, delivery notes, bank statement, etc)

  • What charges should I be aware of as a TapCard merchant?

    The only fees you will be charged are at settlement. All settlements will be charged a flat 1% fee. Additionally, if you do not hold an NMB Bank account as a merchant, you will be charged RTGS$10 for settlement to your respective bank.

  • What happens when my TapCard POS device is damaged?

    Bring the damaged POS device to NMB Digital Banking branch.

  • How are payments made to me settled?

    Upon registration as a merchant, you will be asked to provide a settlement channel. This can be a bank account you hold with any bank or a mobile wallet.




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Get in touch.

Contact the TapCard Support Centre for assistance.



Support Centre
+263 712 616 100
+263 712 616 101
+263 772 244 788


TapCard Offices
3rd Floor Beverly Court
100 Nelson Mandela
Harare, Zimbabwe




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